2025-11/2 The Digitalization of Public Services in Uzbekistan: How to Avoid the Rigidity
Author: Kamoliddin Islam
KEY MESSAGE
- Digital transformation must fully comply with the Law on Administrative Procedures to uphold fairness, transparency, and procedural integrity in public service delivery.
- Public service platforms should include nondigital alternatives and safeguards to ensure that no citizen or organization is disadvantaged by digital errors.
- Algorithms, decision-making logic, and outcomes of digitalized administrative processes must be traceable, reviewable, and publicly accessible to maintain accountability.
- Legal and institutional frameworks should guide digitalization in ways that prevent administrative rigidity, protect citizens’ rights, and preserve the human element in governance.
Recommended citation:
Islam, K. (2025). The Digitalization of Public Services in Uzbekistan: How to Avoid the Rigidity. CPRO Policy Brief 2025-11/2. https://doi.org/10.70735/FLMO8508
